Type youEPITOME Consultancy and Training is able to provide tailor made training according to the needs of EPITOME Consultancy and Training is able to provide tailor made training according to the needs of your organisation.  We are able to offer half day or full day training depending on your needs.

Below is a sample of the training that we are able to provide, please do contact us to discuss your needs.

 
Assertiveness

This course is aimed at both those who find it difficult to say ‘no’ and those who confuse assertive with aggressive.

The course will:

Ask delegates to reflect on their own feelings
Demonstrate how to set boundaries
Offer mechanisms of how to present a clear message
Suggest methods of closing a conversation
Offer practice in the art of saying ‘No’

Outcomes

At the end of the session delegates will:

Have the confidence to respond to a number of situations without aggression or apology
Have an understanding of the difference between assertiveness, aggression and passivity

 


Communication Skills

Communication is an artform.  Good communication skills have to be developed and added to throughout life.

This course will look at:

Barriers to good communication
Listening as well as talking
SOLER systems and non verbal communication
Communicating with speakers of English as a second language; people with learning difficulties and hearing impaired 

 Outcomes

At the end of the course delegates will:

Have an understanding of non verbal communication
Have the tools to communicate with a wide range of audiences
Understand the need for active listening

Staff Training

​​Epitome Consultancy  & Training